Delivery

Returns & Exchanges

Under Article 10 of Decree-Law No. 24/2014 of 14 February, as amended, the consumer has a period of 14 consecutive days to exercise their right of withdrawal from the contract, without having to state a reason, counting from the date of receipt of the order and/or physical possession of the goods.

To exercise this right, the consumer must notify BJD - Bazar JoDi via the contact form available on the website or by another unequivocal means of communication.

Conditions for Returns

  • The return must be accompanied by the original invoice or proof of purchase.
  • Products must be returned in a perfect state of preservation and resale, without signs of misuse, and with all accessories, components, manuals and original packaging in good condition.
  • The refund will be made using the same payment method used in the purchase, unless an express agreement to the contrary is made, within a maximum period of 14 days following receipt of the returned goods or proof of their shipment.

Shipping Costs & Refunds

  • The consumer bears the direct costs of returning the goods, unless BJD - Bazar JoDi agrees to bear them.

Items Not Eligible for Return

Pursuant to Article 17 of Decree-Law No. 24/2014, the right of withdrawal does not apply to:

  • Products customised or made to the consumer’s specifications.
  • Goods sealed for health or hygiene reasons which cannot be returned once unsealed by the consumer (e.g., lingerie, underwear, swimwear or personal use products).
  • Goods which are inseparably mixed with other items after delivery.
  • Software, video games or digital content supplied on physical media whose seal has been broken.

Return Procedure

  1. Complete the return form available on our website or contact our customer support via the contact form.
  2. Wait for confirmation from BJD - Bazar JoDi before shipping the items.
  3. After receipt and verification of the goods, a refund will be processed, or if the customer prefers, a voucher may be issued for use in future purchases.

Defective or Non-Compliant Goods

Under the terms of Decree-Law No. 84/2021 of 18 October, if the product is defective or non-compliant, the consumer should notify BJD - Bazar JoDi via the contact form available on the website, providing the order number and describing the issue.

  • BJD - Bazar JoDi will examine the case and may proceed with repair, replacement or full refund, in accordance with applicable legislation.
  • In such cases, the shipping costs are borne by BJD - Bazar JoDi.

Returns due to Shipping Damage

Upon receipt of the order, the customer must:

  • Check the condition of the packaging before signing the delivery note.
  • If there is visible damage, note it on the delivery note and notify BJD - Bazar JoDi immediately, within a maximum period of 48 hours.
  • Failure to record damage on the delivery note may invalidate future claims.

Out-of-Stock Goods

If any ordered product is in out-of-stock status with no expected replenishment date, BJD - Bazar JoDi will contact the customer to propose equivalent alternatives.

  • If the customer does not accept the alternative, a full refund of the amount paid will be made or, if preferred, a voucher of the same value will be issued for future purchases.

This policy was updated in October 2025 in accordance with applicable Portuguese and European legislation for online stores.